KC Cattle Company

We&#x2019;re sorry to hear that your experience didn&#x2019;t meet your expectations. At KC Cattle Company, we take pride in the quality of our products and want to make things right.Please reach out to our Customer Support Team at contactus@kccattlecompany.com. Be sure to include:<ul><li style="font-family: Georgia, serif;">The specific product you ordered.</li><li style="font-family: Georgia, serif;">Details about your concern (e.g., taste, texture, or other issues).</li><li style="font-family: Georgia, serif;">Your order number, if possible.</li></ul>We&#x2019;ll review your feedback and work with you to find a resolution. Your satisfaction is our priority!

We’re sorry to hear that your experience didn’t meet your expectations. At KC Cattle Company, we take pride in the quality of our products and want to make things right. Please reach out to our Customer Support Team at contactus@kccattlecompany.com.

I’m not happy with the taste of my order. What can I do?

Product Questions

What if my package gets lost or arrives damaged?

What is your shipping policy?

How are shipping prices determined?

Why would I pay extra for 2-Day Air Express or Next Day Air?

I placed an order, when will it ship?

Can I order online and pick up in person?

When do you ship for the holidays?

Do you ship internationally?

What should I do if my order is delayed?

What if I receive my order thawed out?

Shipping & Delivery

What is Wagyu?

Why is Wagyu more expensive than other types of beef?

What is the difference between Classified and Top Secret Grades?

Is my product safe to refreeze when it arrives?

How long is my product safe in the refrigerator before eating?

I want a certain cut of beef you do not have on your website. Can I order it?

I want to try a new cut, but I’m unsure of a recipe. Any tips?

Do you offer beef in bulk?

Is your cattle grass fed?

Do we give our animals hormones, vaccines, and antibiotics?

How long are items out of stock for?

How do you have Wagyu, that's only in Japan?

Do you offer gift cards?

How to use a gift card?

I’m looking for a specific cut of meat, but I can’t find it on your website. What should I do?

How can I find a specific cut of beef on your website?

Why can't I find a product you used to have?

How can I access my subscription?

Subscription Management

What is your return policy?

Do you offer refunds or exchanges?

Returns & Refunds

How do I track my order?

How do I cancel my order?

How Can I Change My Order After Placing It?

What Should I Do If I Received An Incomplete Order?

Order Management

How can I apply?

Do you have a retail store?

Do you offer a Veteran/ Military discount?

How do I unsubscribe from your emails?

I purchased a membership, now what?

Do you have a Membership program?

Misc.

I’m not happy with the taste of my order. What can I do?Updated 5 months ago