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Shipping & Delivery

What if my package gets lost or arrives damaged?

At KC Cattle Company, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any

What is your shipping policy?

We ship to all 50 states in the USA using UPS. Our shipping times may vary. Options offered:. Please note: For Alaska and Hawaii, we can only offer a flat rate $100 shipping charge for 2nd Day Air service. We do not offer local delivery. ~ For additi

How are shipping prices determined?

We are shipping a perishable good, involving dry ice, so our average shipping cost is $36. To break it down... An average of $27 to ship and an average of $9 for the box, the cooler liner, the dry ice, and the frozen gel packs. Because we are a small

Why would I pay extra for 2-Day Air Express or Next Day Air?

Our packaging has been tested for upwards of 72-96 hours and never surpassed an internal temperature of 40 degrees F. That being said, product may start to partially thaw after the 48 hours mark. If you want to guarantee your product arrives frozen s

I placed an order, when will it ship?

Orders are shipped Monday - Wednesday. If a one or two shipping option is selected your order may ship on a Thursday. While orders should we arrive within 3 days max, we do not want it sitting in a warehouse over weekends. This is why we only ship to

Can I order online and pick up in person?

Not at this time. Our retail store has a number of items available for pick-up. Our retail location is located at:. KC Cattle Company Butcher Shop. 110 Main St. Parkville, MO 64152.

When do you ship for the holidays?

The last day for holiday/ Christmas shipping is December 18th. Orders must be placed by midnight to ensure delivery before Christmas. Orders placed December 19th and after may still receive their orders before Christmas but it is not guaranteed unles

Do you ship internationally?

If you're located outside of the US, we thank you for your interest! Unfortunately, we do not ship internationally at this time. To maintain the highest quality and freshness of our products, we limit shipping to within the United States. Shipping in

What should I do if my order is delayed?

If your order is delayed, please ensure that you monitor any updates from the shipping company, as delays can occur due to distribution center issues. If your order does not arrive by the rescheduled time and arrives thawed, please reach out to us fo

What if I receive my order thawed out?

We recommend checking the temperature of the received items. If they arrive under 40 degrees, even when thawed, they should still be safe to consume. However, if you are unsure about the temperature or feel unsafe consuming the products, please let u