What is your return policy?Updated a year ago

Because of the perishable nature of our products, KC Cattle Company does not accept returns. However, if the product is damaged during the transit process, please reach out to us by email, [email protected], or phone, (816) 929-6634, so we can investigate the cause of the damage and/or unsatisfactory process you experienced. We aim to go above and beyond for our customers and want to know if we did something wrong so we can make it right.

KC Cattle Company does not guarantee your product will arrive frozen. However, we do go above and beyond our competition by using a combination of dry ice and frozen gel packs to try our hardest to make sure the product arrives in the best possible condition. If you are purchasing product to consume at a date more than a few weeks away, we suggest upgrading to one of our expedited shipping services (UPS Next Day Air, or UPS 2nd Day Air).