Because of the perishable nature of our products, KC Cattle Company does not accept returns. However, if the product is damaged during the transit process, please reach out to us by email, contactus@kccattlecompany.com, or phone, (816) 929-6634, so w

<span id="isPasted" style="color: rgba(17, 21, 28, 0.75); font-family: Merriweather; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Because of the perishable nature of our products, KC Cattle Company does not accept returns. However, if the product is damaged during the transit process, please reach out to us by email, contactus@kccattlecompany.com, or phone, (816) 929-6634, so we can investigate the cause of the damage and/or unsatisfactory process you experienced. We aim to go above and beyond for our customers and want to know if we did something wrong so we can make it right.<br style="box-sizing: inherit; margin-bottom: 0px; color: rgba(17, 21, 28, 0.75); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgba(17, 21, 28, 0.75); font-family: Merriweather; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">KC Cattle Company does not guarantee your product will arrive frozen. However, we do go above and beyond our competition by using a combination of dry ice and frozen gel packs to try our hardest to make sure the product arrives in the best possible condition. If you are purchasing product to consume at a date more than a few weeks away, we suggest upgrading to one of our expedited shipping services (UPS Next Day Air, or UPS 2nd Day Air).

What is your return policy?

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include perishable items. However, we are committed to ensuring customer satisfaction. If you receive a

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include perishable items.However, we are committed to ensuring customer satisfaction. If you receive a damaged, incorrect item or are not satisfied with your product(s), please contact us immediately at contactus@kccattlecompany.com. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or refund.

Do you offer refunds or exchanges?

KC Cattle Company

Returns & Refunds

What if my package gets lost or arrives damaged?

What is your shipping policy?

How are shipping prices determined?

Why would I pay extra for 2-Day Air Express or Next Day Air?

I placed an order, when will it ship?

Can I order online and pick up in person?

When do you ship for the holidays?

Do you ship internationally?

What should I do if my order is delayed?

What if I receive my order thawed out?

Shipping & Delivery

What is Wagyu?

Why is Wagyu more expensive than other types of beef?

What is the difference between Classified and Top Secret Grades?

Is my product safe to refreeze when it arrives?

How long is my product safe in the refrigerator before eating?

I want a certain cut of beef you do not have on your website. Can I order it?

I want to try a new cut, but I’m unsure of a recipe. Any tips?

Do you offer beef in bulk?

Is your cattle grass fed?

Do we give our animals hormones, vaccines, and antibiotics?

How long are items out of stock for?

How do you have Wagyu, that's only in Japan?

Do you offer gift cards?

How to use a gift card?

I’m looking for a specific cut of meat, but I can’t find it on your website. What should I do?